IN-PERSON CHECK-IN
MONDAY TO SUNDAY FROM 11.00 PM TO MIDNIGHT. PLEASE CONFIRM BY PHONE OR WHATSAPP BEFORE ARRIVING
AFTER MIDNIGHT, WE DO NOT ACCEPT PHONE CALLS FOR BOOKINGS.
REMOTE CHECK-IN
FROM 3.00 PM, MONDAY TO SUNDAY, FOR TRIPS BOOKED ONLINE
HOW TO CHECK IN WITHOUT BEING PRESEN
HOW TO CHECK IN:
TO CHECK IN USING ACCESS CODES, ON THE MORNING OF YOUR BOOKING BEFORE 12.00 NOON. YOU MUST CHECK IN ONLINE VIA THE EMAIL YOU RECEIVED OR SEND A PHOTO OF BOTH SIDES OF YOUR ID CARD/NIE OR A SINGLE SIDE OF YOUR PASSPORT FOR EACH PERSON STAYING IN THE ROOM(S) TO THE WHATSAPP NUMBER 682637814. ONCE RECEIVED, A ROOM WILL BE ALLOCATED TO YOU AND YOU WILL BE SENT THE ROOM NUMBER AND THE ACCESS CODE FOR THE HOSTEL AND THE ROOM
THOSE WHO MAKE A BOOKING BY TELEPHONE AND ARRIVE BEFORE 11.00 PM MUST FOLLOW THE SAME PROCEDURE.
TO PREVENT MISUSE OF THE PHOTOS OF YOUR DOCUMENTS, WE RECOMMEND SENDING THEM IN BLACK AND WHITE, AS A PDF, WITH ‘EXCLUSIVE HOSTAL H&G’ WRITTEN ABOVE THE SIGNATURE, OR USING ALL THREE METHODS.
IF YOU HAVE SEVERAL ROOMS, YOU WILL HAVE THE SAME CODE OR YOU CAN REQUEST A CODE FOR EACH ROOM.
A VIDEO WILL BE SENT TO YOU SHOWING HOW TO OPEN THE DOOR. THE CODE SHOWN IN THE VIDEO IS AN EXAMPLE; IT IS NOT YOURS.
THIS WAY, YOU CAN ENTER EASILY FROM 3 PM ONWARDS, WITHOUT HAVING TO GO THROUGH THE HOSTEL, IF YOU HAVE AN EVENT AND ARE ARRIVING IN THE EARLY HOURS OF THE MORNING.
ALL CODES WILL BE VALID FROM 3.00 PM ON THE DAY OF BOOKING UNTIL 12.00 PM THE FOLLOWING DAY. IF YOUR STAY IS FOR SEVERAL DAYS, THIS IS VALID UNTIL YOUR CHECK-OUT DATE. THIS MEANS YOU CANNOT CHECK IN BEFORE OR CHECK OUT AFTER THE SPECIFIED TIMES, AS ACCESS IS NOT AVAILABLE OUTSIDE THESE HOURS.
HOW TO MAKE A RESERVATION
WEBSITE
TELEPHONE
PROCEDURE:
WEBSITE:
GO TO THE BOOK NOW BUTTON, A CALENDAR WILL APPEAR, CHOOSE YOUR CHECK-IN AND CHECK-OUT DATES, CHOOSE THE ROOM OR ROOMS, THE AMOUNT TO BE PAID WILL APPEAR IN THE MENU ON THE RIGHT, CLICK ON THE BOOK NOW BUTTON, THE CARD PAYMENT PROCEDURE WILL OPEN, FOLLOW THE INSTRUCTIONS, CONFIRM WITH YOUR BANK.
TELEPHONE, WHATSAPP OR EMAIL:
IF YOU WISH TO MAKE A RESERVATION BY TELEPHONE, WHATSAPP OR EMAIL, YOU CAN PAY FOR IT BY BIZUM, BY CARD OR GOOGLE PAY, FROM A LINK THAT WE WILL SEND YOU BY EMAIL OR SMS. CHOOSE THE OPTION THAT SUITS YOU BEST. IF YOU WISH TO MAKE THE PAYMENT BY PHONE WITH A CARD, MANUALLY ENTER THE CARD NUMBERS, EXPIRY DATE AND CCV, YOU MUST SEND AT LEAST ONE DAY IN ADVANCE YOUR ID NUMBER, FOREIGNER ID NUMBER OR PASSPORT NUMBER, NAME AND SURNAME OF THE CARDHOLDER, CARD NUMBER, EXPIRY DATE AND CCV.