IN-PERSON CHECK-IN
MONDAY TO SUNDAY FROM 2 PM TO MIDNIGHT. FOR TRAVELLERS WITHOUT AN ONLINE RESERVATION, WHO STOP BY TO REQUEST A ROOM (YOU WILL BE ATTENDED TO ONLY IF SOMEONE IS AT THE ESTABLISHMENT AT THAT MOMENT) OR THOSE WHO CALL BY TELEPHONE TO MAKE A RESERVATION (MAXIMUM WAIT OF 1 HOUR). FROM 12:00 AM, WE DO NOT ANSWER THE PHONE FOR RESERVATIONS.
REMOTE CHECK-IN
FROM 2:00 PM, MONDAY TO SUNDAY, FOR TRAVELLERS WITH ONLINE RESERVATIONS OR THOSE WHO MAKE RESERVATIONS BY PHONE AND TAKE MORE THAN 1 HOUR TO ARRIVE
HOW TO CHECK IN WITHOUT BEING PRESENT:
TO CHECK IN USING ACCESS CODES, ON THE MORNING OF THE RESERVATION BEFORE 12:00 PM. YOU MUST SEND A PHOTO OF BOTH SIDES OF THE ID/NIE/PASSPORT OF EACH PERSON WHO WILL BE STAYING IN THE ROOM(S) TO WHATSAPP 682637814. ONCE RECEIVED, YOU WILL BE ASSIGNED A ROOM AND THE ACCESS CODES TO THE HOSTEL AND THE ROOM WILL BE SENT TO YOU VIA WHATSAPP. FOR THOSE WHO MAKE A TELEPHONE RESERVATION AND ARE MORE THAN 1 HOUR LATE, YOU MUST FOLLOW THE SAME PROCEDURE.
TO PREVENT MISUSE OF THE PHOTOS OF YOUR DOCUMENTS, WE RECOMMEND SENDING THEM IN BLACK AND WHITE, WITH THE WORDS ‘EXCLUSIVE HOSTAL H&G’ WRITTEN OVER THE SIGNATURE, WHICH SHOULD BE COMPLETELY COVERED, OR OVER THE FACE OF THE DOCUMENT, COVERING THE EYES.
IF YOU HAVE SEVERAL ROOMS, YOU WILL HAVE THE SAME CODE OR YOU CAN REQUEST A CODE FOR EACH ROOM.
YOU WILL BE SENT A VIDEO SHOWING YOU HOW TO OPEN THE DOOR.
THIS WAY, YOU CAN CHECK IN CONVENIENTLY FROM 2 PM WHENEVER YOU WANT WITHOUT HAVING TO STOP BY THE HOSTEL EARLIER BECAUSE YOU HAVE AN EVENT AND YOUR ARRIVAL IS IN THE EARLY MORNING.
ALL CODES WILL BE VALID FROM 2:00 PM ON THE DAY OF THE RESERVATION UNTIL 12:00 NOON THE FOLLOWING DAY. IF THERE ARE SEVERAL DAYS, UNTIL THE DEPARTURE DATE, THIS MEANS THAT YOU CANNOT ENTER BEFORE OR LEAVE AFTER THE SET TIMES, AS ACCESS IS NOT OPERATIONAL OUTSIDE THESE HOURS.
HOW TO MAKE A RESERVATION
WEBSITE
TELEPHONE
PROCEDURE:
WEBSITE:
GO TO THE BOOK NOW BUTTON, A CALENDAR WILL APPEAR, CHOOSE YOUR CHECK-IN AND CHECK-OUT DATES, CHOOSE THE ROOM OR ROOMS, THE AMOUNT TO BE PAID WILL APPEAR IN THE MENU ON THE RIGHT, CLICK ON THE BOOK NOW BUTTON, THE CARD PAYMENT PROCEDURE WILL OPEN, FOLLOW THE INSTRUCTIONS, CONFIRM WITH YOUR BANK.
TELEPHONE, WHATSAPP OR EMAIL:
IF YOU WISH TO MAKE A RESERVATION BY TELEPHONE, WHATSAPP OR EMAIL, YOU CAN PAY FOR IT BY BIZUM, BY CARD OR GOOGLE PAY, FROM A LINK THAT WE WILL SEND YOU BY EMAIL OR SMS. CHOOSE THE OPTION THAT SUITS YOU BEST. IF YOU WISH TO MAKE THE PAYMENT BY PHONE WITH A CARD, MANUALLY ENTER THE CARD NUMBERS, EXPIRY DATE AND CCV, YOU MUST SEND AT LEAST ONE DAY IN ADVANCE YOUR ID NUMBER, FOREIGNER ID NUMBER OR PASSPORT NUMBER, NAME AND SURNAME OF THE CARDHOLDER, CARD NUMBER, EXPIRY DATE AND CCV.